Technical Support Coordinator Intern

SDFACC

San Diego

Job id:
329951615
Published:
1-31-2019
Expires:
3-2-2019
Job type:
Internship
American work-authorized
Salary level:$500 - $500  per month
Job sector:
Bioscience & Biotechnology
Location and routes
Job id:
329951615
Published:
1-31-2019
Job type:
Internship
American work-authorized
Expires:
3-2-2019
Salary level:$500 - $500  per month

*This position is not open to J-1 visa seekers*

Technical Support Coordinator Intern


We are looking for an intern for one of our members in Biotech:

 

Infrastructure & Communication

Support for company IT in connection with the Paris IT manager

Give internal support for the American team (based on window, apple devices, printers...)

Avoid network breakdown

 

Logistics

Punctual Support for the  companys logistic activities  (installation / sub system replacement)

Manage the logistics linked to the customer support (for the service activivites).

 

Customer supports

Support for the companys devices installation on customer sites

Support to the customers when facing problems (through phones, teamviewer sessions, skype sessions)

Investigate the companys devices issues & find solutions.

Activities in connection with the American team in San Diego and with the French Customer service manager in Paris.

Perform service operations (hardware replacement, device verification)

Ability to follow and enhance service processes  

Manage spare parts stock

 

Knownledge and skills

Fluent English  (writing, reading, speaking)

Autonomous, rigorous

Very good relationship skills

Technical skills from a computing and servicing prospectives (Windows 7, 8, 10, XP, Apple devices)

Technical skills from an IT prospective (network, VPN,)

Good knownledge of the desktop applications (Outlook, Word, Excel, Powerpoint)

 

Training :

1 month in Paris headquarter on companys products

Network basics and tools

 

Education: engineer, IT, telecom

*This position is not open to J-1 visa seekers*

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