Language Center Operations Assistant

FIAF

New York

Job id:
330014508
Published:
4-30-2019
Expires:
5-30-2019
Job type:
Full-time
American work-authorized
Job sector:
Other, Communications & Public Relations
Location and routes
Job id:
330014508
Published:
4-30-2019
Job type:
Full-time
American work-authorized
Expires:
5-30-2019
Note that this advert has expired!
The application deadline for this job advert has expired, and it is no longer possible to apply for the position.
The job advert is displayed for reference purposes only.

*This position is not available to J-1 visa seekers*



Job Title:
Language Center Operations Assistant

Department: Language Center
Reports To: Administrative Director
Designation: Exempt full-time

The FIAF Language Center is the largest language school dedicated to teaching the French language in the tri-state area. With more than 8,000 registrations annually, we offer French in two convenient locations: Manhattans Upper East Side and Montclair, NJ.

Position Summary: The Language Center Operations Assistant will be on the frontlines of customer service for the FIAF Language Center.  S/he will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client.  S/he will look for patterns in these interactions in order to help improve communication with students as well as the Language Centers own operations. 

The hours for this position are Monday-Thursday 3.30pm-8pm and Saturday 9am-5pm, at our Manhattan location.

Responsibilities:

  • Greet and welcome clients and students, answer all questions they may have.

  • Answer questions by phone and email promptly.

  • Register students in person or by phone.

  • Keep students informed of any changes, such as class cancellations or room changes.

  • Perform administrative tasks such as preparing class rosters, certificates of completion for students, etc.

  • Assist Language Center colleagues as needed.

  • Maintain a neat and welcoming reception area.

This job might be for you if:

  • You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and youre excited to provide that same experience for our students.   
  • You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
  • You are a helper. You find it satisfying to help someone solve a problem and youre willing to jump in wherever needed.
  • Youre an organized multi-tasker who gets a thrill out of checking items off your to-do list.
  • You are curious, creative, and open to learning from mistakes.
  • You are tech savvy and comfortable learning new programs and tools quickly.
  • You have a passion for the French language and culture and want to share that passion with others.

Other qualifications:

  • Bachelors degree or equivalent work experience.

  • Native English-speaker or equivalent proficiency,

  • Ability to communicate clearly in French.

To Apply

Qualified applicants should send their cover letter and resume as one attachment (in English or French) by May 30th to
Sarah Zafrani-Sidi, HR director  

PLEASE NOTE: Due to the large number of applicants we receive, we will only be able to contact those that we would like to meet for interviews.

*This position is not available to J-1 visa seekers*

 

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