French/English Bilingual Customer Service Agent

Premiere Response

North Bergen

Job id:
330087683
Published:
9-17-2019
Expires:
10-17-2019
Job type:
Full-time
Salary level:$16.00 - $18.00  per hour
Job sector:
Consumer Goods
Location and routes
Job id:
330087683
Published:
9-17-2019
Job type:
Full-time
Expires:
10-17-2019
Salary level:$16.00 - $18.00  per hour
Note that this advert has expired!
The application deadline for this job advert has expired, and it is no longer possible to apply for the position.
The job advert is displayed for reference purposes only.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product/service issues and concerns
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
  • Handle numerous customer inquiries promptly, accurately and efficiently
  • Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

Qualifications:

  • Previous experience in customer service
  • Must be fluent in English and French (written and verbal)
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Minimum Associates degree, bachelors preferred
  • Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
  • Strong problem-solving skills

EEO Statement:

American Customer Care/ Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHY US?

  • We inspire and develop employees to be their best
  • We create experiences that inspire and make a difference
  • We nurture a network of business partners to bring the best solutions to our clients

Job Types: Full-time

 

Experience:

  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Language:

  • French/English (Required)

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