We believe in enriching consumers experiences. Every day, brands and customers interact billions of times, and these interactions together shape our lives. When these experiences are good, they create uplifting moods and memorable moments that inspire us to share with our friends; when theyre bad, they waste our time, sap our energy, and we warn others to stay away. The brands that will succeed in a consumer-centric world are those that make their customers daily lives better, by creating meaningful and memorable experiences that not only meet needs, but surpass expectations.

We are a customer experience agency dedicated to helping brands deliver luxury experiences to their target consumers. Through customized programs combining multi-touchpoint evaluation, voice of the customer analysis, staff assessment, and training, we provide an end-to-end solution that elevates brand experience from satisfying to inspiring, and builds emotionally-engaged customer relationships that last.

We presently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewelry, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, we are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant. Our platform provides a solid foundation for any premium or luxury brand committed to building profitable and mutually beneficial relationships with its target clientele, across all touchpoints and around the world.

If you are highly motivated by improving the Customer Experience luxury brands deliver, if you believe in our end-to-end solution describe above and if you are the kind of person that loves challenges please join us as the Americas Business Unit Manager based in New York.

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Albatross Global Solutions
140 West 57th Street
New York, NY
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